Sunday 17th May 2026 The Librarian and the Revolutionary AI will synthesise everything that has been thought before. It will not question whether the thinking was right. That is now a leadership competency — and most organisations are not ready for it. One word changed the Odyssey. The word was always there. It took 400 years and a different perspective to see it. Photo by Elsa Tonkinwise on Unsplash In 2017, Emily Wilson did something no woman had done in four centuries of English...
6 days ago • 9 min read
Tuesday 13th May 2026 The Storefront Is Moving. Is Your Brand Where Agents Can Find It? Amazon just made agentic shopping the default for hundreds of millions of customers. Walmart's agent is already lifting baskets by 35%. The question is no longer whether delegated buying is coming — it is whether your products, data, and operations are ready to be found, trusted, and executed. The Storefront Is Moving. Photo by Egor Myznik on Unsplash Hi, welcome to the Trusted Agents Situation Room....
10 days ago • 10 min read
Sunday10th May 2026 The Checkout Page Is Gone. Nobody Built What Replaces It. Mastercard and Google just open-sourced the first serious answer to a governance gap that is already generating chargebacks, disputes, and liability exposure — and your payment, operations, and risk teams need to understand it now. The moment between "authorized" and "binding" used to be a human. Now it's nothing. Photo by Blake Wisz on Unsplash Hi, welcome to the Trusted Agents Situation Room. In 20 seconds AI...
13 days ago • 8 min read
Sunday 2nd May 2026 The Agentic Shift: The Prediction Is Landing How Jamie Smith and I built Trusted Agents around a thesis about agentic commerce, why that thesis is proving right, and what it means for the leaders who need to move their organisations now. Built from both sides. Nearly there. Photo by Mason Kimbarovsky on Unsplash Hi, if you are the person in your organisation who has been asked to make sense of agentic AI before everyone else is ready to act on it, this edition is written...
20 days ago • 13 min read
Sunday 26th April 2026 The Agentic Shift: When Agents Act, Who Can Stop Them? Enterprises are accelerating autonomy, but most have not engineered the circuit breaker: authority, promises, and evidence. Autonomy scales quickly. Intervention has to be designed. Photo by Angelo Moleele on Unsplash Hi, welcome to the Trusted Agents Situation Room. As AI systems move from assisting to acting, most enterprises are scaling decision capacity faster than they are engineering override authority,...
27 days ago • 5 min read
Wednesday 21st April 2026 The Situation Room is brought to you by Trusted Agents What the Octopus Teaches Us About Agentic AI How agents learn, adapt, and find weaknesses that human-designed processes leave behind Octopuses defy our conventional definitions of intelligence. AI agents will defy our processes and systems. Photo by Diane Picchiottino on Unsplash Hi, welcome to the Trusted Agents Situation Room. We help leaders see where agentic systems will surface hidden weaknesses in data,...
about 1 month ago • 8 min read
Sunday 19th April 2026 The Agentic Shift: Agents Are Entering Live Systems Before Enterprises Are Ready Where agents are really working, what large organisations are getting wrong, and why the next layer of infrastructure now matters Behind the lit windows of the modern enterprise, agents are beginning to touch live systems long before most organisations are ready. Photo by Vitor Paladini on Unsplash You’re in the Trusted Agents Situation Room. Each post gives you the signal behind the...
about 1 month ago • 8 min read
Saturday 11th April 2026 The Starting Line: How Hotels Get Found by AI First steps for a small country hotel to be discoverable to GenAI tools and agents Photo by Manuel Torres Garcia on Unsplash Welcome to The Starting Line. This is where we explain agentic commerce in plain English for business owners who are not trying to be first, but do want to avoid being left behind. In this case, that means the owner of a small country hotel who wants to understand how AI tools are beginning to...
about 1 month ago • 9 min read
Tuesday 31st March 2026 When the Customer Arrives as an Agent As AI agents begin to browse, compare, negotiate, and buy on behalf of customers, businesses need a clear way to recognise them, trust them, and set limits on what they can do When the customer arrives as an agent, businesses will need to decide whether to block, ignore, tolerate, recognise, or trust that new channel. Photo by David Hurley on Unsplash Hi, welcome to the Trusted Agents situation room. We help leaders decide where...
about 2 months ago • 5 min read