Tuesday 31st March 2026 When the Customer Arrives as an Agent As AI agents begin to browse, compare, negotiate, and buy on behalf of customers, businesses need a clear way to recognise them, trust them, and set limits on what they can do When the customer arrives as an agent, businesses will need to decide whether to block, ignore, tolerate, recognise, or trust that new channel. Photo by David Hurley on Unsplash Hi, welcome to the Trusted Agents situation room. We help leaders decide where...
5 days ago • 5 min read
Sunday 29th March 2026 The Agentic Shift: From Legal Work to Legal Systems Why the next phase of legal AI is about operating model, not just productivity A new trajectory for legal services Photo by Valentin Karisch on Unsplash You’re in the Trusted Agents Situation Room. Each post gives you the signal behind the headlines and the practical implications for strategy, operations, and trust. And when you’re ready, we help you build, not just plan, with an integrated delivery crew that can...
7 days ago • 8 min read
Tuesday 23rd March 2026 The Situation Room is brought to you by Trusted Agents Free Cancellation Was Built for Humans The Missing Layer Is Agentic Resource Planning Wide-eyed, not malicious. Just optimising. That’s how agents create operational havoc. Photo by Michelle Tresemer on Unsplash If you gave a personal travel agent permission to save you money, what would it actually do? Most people assume the polite version: it watches prices, waits patiently, and books once when the price is...
12 days ago • 5 min read
Tuesday 17th March 2026 A Social Network of Agents - Meta acquires Molt Autonomous agents will need to discover, verify and transact with each other. The real question is who gets to shape that layer. Where do autonomous agents hook up? Photo by Max Titov on Unsplash Like Sentinels in the Matrix In 2015, I wrote about a future in which software agents would move through the web on our behalf, searching, testing, comparing and returning only when the task was done. The web was the Matrix. The...
19 days ago • 6 min read
Sunday 15th March 2026 The Agentic Shift: Agentic Retail, Under Starter's Orders When delegated buying arrives, the winners will be the assured operators. Shoppers are starting to delegate buying to AI agents, and the winners won’t be the loudest demos. They’ll be the retailers who can move at agent speed while keeping enterprise-grade assurance across payments, fulfilment, returns, and disputes. Image by Clarence Alford from Pixabay In 20 seconds This week’s shift: Retail is moving from...
21 days ago • 7 min read
Sunday 8th March 2026 The Agentic Shift: Building Trust for Agent-Led Purchases Discovery is moving into chat. Payments, identity, and liability are catching up. Trust rails are still being built, once in place the traffic will come . Photo by Tatiana P on Unsplash In 20 seconds This week’s shift: Several signals point to the same pattern. AI agents are moving toward real commerce, but the infrastructure required to adopt them at scale, and safely, is still a gap - but it's coming. Why it...
27 days ago • 5 min read
Sunday 1st March 2026 2026 Marks the Start of the Travel Agentic Commerce Transition From Kitty Hawk (1903) to the Moon (1969) took 65 years. Agentic Commerce for Travel will shift over the next 5 years. Royalty Free Image from PickPik In 20 seconds If you’re heading to ITB Berlin, the headline is not “AI in travel”, we have had that conversation for years. The shift is that agents are starting to sit in front of travel commerce, and incumbents are now responding in ways that tell you what...
about 1 month ago • 8 min read
In 20 seconds This week’s Agentic Shift: We saw three versions of the same story this week: agentic products moving at startup speed, enterprise platforms tightening control, and security teams discovering that “agents everywhere” creates a new class of credential and fraud risk.Why it matters: If your customers start arriving as agents, your biggest risk is not capability, it is cycle-time mismatch: you will be safe, correct, and late.The decision it forces: Do you block agents, entertain...
about 1 month ago • 8 min read
Issue #1 Situation Room Update: Looking Beyond The OpenClaw Headlines Like humans in a city, agents will find their own paths and processes to get things done. Photo by Ryoji Iwata on Unsplash Today's Situation Room unpacks some of the latest news around 'OpenClaw' and what it means for your business. Before we dive into the details, let's zoom out. Because soon, AI Agents will stop living as features inside our tools, and start operating in their own habitats. Moving across systems, picking...
about 2 months ago • 3 min read